Please read our cancellation and credit card policy below.
All clients must agree to the terms below before treatment.
Any cancellations/changes to your appointment time or duration must be received within 24 hours to avoid a penalty.
Failure to provide notice of canceled or missed appointments will be charged the full amount of scheduled services.
The same cancellation fee applies if paying with a gift certificate or pre-paid series the session will be forfeited. If you are late to your appointment, that time will be deducted from hands-on time.
We require a credit/debit or HSA/FSA card to remain on file to reserve an appointment at the time of booking whether online or over the phone. Payment will not be charged at the time of booking. If two consecutive sessions are missed without a cancellation notification, all existing appointments will be cancelled. In our desire to be fair to all of our clients and out of consideration for our practitioner's time, we have adopted these policies going forward.
Lastly, anyone associated with Precision Massage Therapy reserves the right to refuse service to anyone at any time for any reason.
By scheduling online your agree to the following:
- If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay the full session rate if I give less than 24 hours notice.
- If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Precision Massage Therapy right away and I will pay the full session fee unless an exception is granted, only at the discretion of Precision Massage Therapy.
- I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email or phone call requesting cancellation/rescheduling.
ARRIVING ON TIME/SESSION LENGTH:
- I understand I must arrive 10-15 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of session that I booked.